Bistro survives first year with smiles and 'war stories' - 1/28/02

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Monday, January 28, 2002



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Copyright 2002
The Detroit News.

Use of this site indicates your agreement to the Terms of Service (updated 08/09/2001).

Image
Ricardo Thomas / The Detroit News

Nina Kallabat, left, of West Bloomfield Township, Chris Pavlov of Shelby Township and Christine Paul of Oxford are served by Linda Foehr. The menu reflects Kipp Bourdeau's experience at resorts in Georgia and Florida.
Dining with Molly
Bistro survives first year with smiles and 'war stories'


By Molly Abraham / Special to The Detroit News

Image
Ricardo Thomas / The Detroit News

Susan and Kipp Bourdeau -- he's a Culinary Institute of America grad, she used to work for the Ritz-Carlton chain -- could write a book on the challenges that come with opening a restaurant.
Bistro Bourdeau
   Location: 3315 Auburn at Squirrel, Auburn Hills
   Hours: 11 a.m.-9 p.m. Mon.-Thurs., 11 a.m.-10 p.m. Fri., 4-10 p.m. Sat. Closed Sunday.
   Prices: Lunch sandwiches and salads $4.50-$9.95, entrees $8.95-$15.95; dinner appetizers $3.95-$7.95, entrees $12.95-$23.95.
   Call: (248) 852-3410.


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   AUBURN HILLS -- Kipp and Susan Bourdeau looked at some 30 locations before they found it -- the building on the corner of Auburn and Squirrel roads in Auburn Hills. The area's attractive demographics -- the affluence and sheer size of the potential customer base -- and the spacious corner property, which included a big parking lot, combined to make them look at each other and say, "We'll take it."
   Former owner Patrick Elwell could hardly recognize the place after three months of construction. The restaurant known as Patrick's, which offered traditional American fare, was completely gutted and redesigned. Its former square shape was turned into a circular main dining room, done up in French blue and cream, with knotty wood partitions recalling the wooden crates once used to ship wine from Europe. Dictionary definitions of "bistro" were lettered on the walls.
   The Bourdeaus wrote a bright, contemporary American menu that fits on a single page with dishes reflecting Kipp's past experience at resorts in Florida and Georgia, and a hint of New Orleans thrown in. They describe their restaurant's style as "casual fine dining, unpretentious and based on fresh products."
   And so, on Jan. 9, 2001, the couple, at 27 and 31 respectively, unveiled Bistro Bourdeau and embarked on that crucial first year in one of the toughest businesses there is.
   It would be a year that would put them through the full range of emotions.
   There were the four months of road construction at their corner that meant customers would often have to trek through mud to get to them; the equipment that failed at the most inopportune moments; the deliveries that didn't arrive on time; the nights when only two guests showed up; and then, in April, a real tragedy, the sudden death of Kipp's 35-year-old brother.
   They closed the restaurant that day and put a sign on the door explaining why, only to have a customer yell at them for inconveniencing her and the guests she wanted to bring to dinner.
   "We've been up and down with every emotion you can hit," says Kipp, a graduate of the Culinary Institute of America's class of '92. "The biggest challenge is keeping the fire going that made us want to do this in the first place. Sometimes, you're so tired, trying to get yourself up in the morning, you (have to) remind yourself that you are feeding their (customers') souls."
   The restaurant employs 35 people, and while the help in the front of the house has stayed pretty constant over the year, the kitchen has experienced a lot of turnover. Perhaps 40 people have come and gone, but now Kipp has the crew he can depend on.
   "When we were having a hard time staffing the kitchen, one day it came down to me and Susan and the pastry chef (Sheila Nawrocki)," Kipp says. "There were 200 people waiting in the dining room. I did the saute work, Susan manned the broiler, and Sheila handled the salads. We managed to get it done."
   Then there was the day the exhaust system in the kitchen failed in the midst of another busy lunch.
   "The smoke in the kitchen was so bad you couldn't see your hand in front of your face," Kipp says. The staff managed by opening the back doors and putting fans in the kitchen to keep the smoke from getting into the packed dining room.
   But that wasn't the worst time. One hot Friday night in July, "all the coolers went down, and the alarm went off at 2 in the morning."
   The couple, who fortunately live just five minutes away, had to find dry ice and rush back to the restaurant in the middle of the night to save the $10,000 inventory, then set up for Saturday night and put on what they call their perma smiles to face their busiest time of the week.
   Kipp has become his own repair man, something he learned the hard way when a convection oven didn't seem to be working, and he ended up paying a $125 fee to find out the plug to the fan had come loose. After that experience, he started doing many of his own repairs and now boasts that he can fix almost anything in the restaurant.
   Susan, who learned the restaurant trade in the Ritz-Carlton hotel chain in Washington, D.C., and Hawaii, runs the front of the house, with Kipp in the kitchen, but they've cross-trained so that each can handle whatever job needs to be done.
   "I still don't like to wait tables, but I can do it," Kipp says. And like most restaurant owners, they can, and have, washed dishes at 2 a.m.
   In their first year, they've served 43,000 diners. A small hand-written sign at the entrance to the dining room gives the running account of the tally.
   "And we've washed 400,000 dishes," Susan adds.
   The Bourdeaus know they are a lot luckier than many proprietors. They have financial backing from Kipp's father, a Flint businessman. And so the fact that they didn't actually make money the first year -- a pretty impossible target -- won't deter them from moving on to their second.
   "We're excited to see what the year will bring," Kipp says.
   Hopefully, no more road construction, power outages or forks stuck in the bottom of the dishwasher.
   
A late Valentine date
   Here's a Valentine's wine dinner for procrastinators. It takes place on Feb. 19, five days after Valentine's Day, at one of the most romantic restaurants around. That's Windsor's Mason Girardot Alan Manor on the corner of Peter and Mill streets not far from the Ambassador Bridge, (519) 253-9212.
   The menu includes carrot and tomato soup with cranberry swirl (a Valentine in itself); quail eggs wrapped in cucumber; smoked salmon with ginger yogurt and pomegranate honey; tamarind-cured filet mignon with date demi-glace; and dark chocolate sponge cake with pear compote in white chocolate sauce.
   The accompanying wines with each course are from Peninsula Ridge Estate Winery. The cost is $75 (U.S.), and reservations are necessary -- e-mail wine enthusiast and dinner organizer Jim Rice at mailto:pegasus@provide net.
   The restaurant's manager, Dhiren Miyanger, an actor who starred in a made-for-TV movie on CBC two weeks ago, is still accepting congratulations for his winning performance as a Vancouver crime reporter.
   

You can reach Molly Abraham at (313) 222-1475 or mailto:abraham67@home com. Jane Rayburn's restaurant reviews run Fridays in The Detroit News Weekend Guide section.